Frequently Asked Questions (FAQ)
Got a question about your order, sizing, shipping, or our pinball-inspired products? Here are the most common things people ask us. If you do not find what you are looking for, contact us and we will help.
Do you ship worldwide?
Yes. We ship worldwide.
Your order is printed and shipped from the nearest available fulfilment hub, usually in the EU or USA. This helps with faster delivery and fewer customs surprises.
How long does shipping take?
Production usually takes 1–3 business days. After that, delivery times vary by location:
EU: 2–6 business days
UK: 2–3 business days
US & Canada: 2–8 business days
Australia & NZ: 3–10 business days
Rest of the world: up to 30 business days
How can I track my order?
Once your order ships, you will receive a tracking link by email.
If you have not received tracking within 5 business days, contact us and we will check it for you.
What products do you sell?
Outlane Surfers sells pinball and arcade-inspired products, including t-shirts, phone cases, hats, and later pinball parts, mods, and useful extras.
Some designs are directly about pinball. Others are inspired by arcade culture, monster themes, retro games, and the kind of details pinball people tend to notice.
What sizes do you offer?
Most t-shirts are available from S to 2XL, depending on the design and product type.
You can find the available sizes on each product page.
Are your t-shirts made to order?
Yes. Our t-shirts are printed to order.
This means your shirt is made after you place your order. It helps reduce waste and lets us offer more niche designs for pinball players, collectors, and arcade fans.
Where are your t-shirts printed?
Our t-shirts are printed in Europe or the United States, depending on your shipping address and product availability.
This helps us deliver faster and reduce unnecessary shipping distance.
Can I return or exchange an item?
Yes. You can return your order within 14 days of delivery if you are not happy with it.
Please read our Returns & Exchanges page for full details before sending anything back.
Do you sell official pinball machine merchandise?
Unless clearly stated on the product page, our products are not official machine merchandise.
Outlane Surfers creates original pinball and arcade-inspired designs for players, collectors, and fans of the culture.
Will you sell pinball parts and mods?
Yes, that is the plan.
We are starting with apparel and accessories, then expanding into selected pinball parts, mods, and useful extras for players and machine owners.
What payment methods do you accept?
We accept major payment methods including Visa, MasterCard, PayPal, Apple Pay, Google Pay, and more.
I have another question!
Need help? Send us a message through our contact page and we will get back to you as soon as we can.